For all the communication services and tools available to businesses nowadays, the telephone remains a staple in everyday processes—despite it often being difficult to manage and expensive to maintain. This is largely because today’s technology enables businesses to use a telephone system that exceeds the capabilities once provided by telephony, for a far more manageable investment.
Let’s take a few moments to explore how Voice over Internet Protocol (VoIP) telephony is so useful to businesses.
A Quick Overview of VoIP
Voice over Internet Protocol is a means of delivering a telephone system via the Internet, rather than investing in an additional, dedicated phone service. Available in different tiers, VoIP has proven reliable and responsive to change. This can largely be attributed to the use of cloud-based solutions to support these networks.
By using VoIP, a business can see quite a few perks come its way:
Simple Management
With the option to host VoIP in-house or in a dedicated cloud server, it becomes much easier to make painless changes to the configuration of your solution.
Mobility
As VoIP uses the Internet as its data connection, it doesn’t need to be constrained to a stationary physical infrastructure. While a desktop phone can be made compatible with VoIP, a dedicated application on a mobile device can also be used.
Cost Efficiency
By its very nature, VoIP enables a business to consolidate its operational expenses where communications are concerned. Rather than dedicating valuable dollars to yet another service, VoIP only requires an Internet connection to operate while offering many features you’d have to pay extra to a phone company for.
Business Integrations
Many lines of business and office management applications have the capability to cooperate with VoIP services, helping to streamline daily processes.
Comprehensive Features
As alluded to above, VoIP comes standard with many advanced call features and options for a business to take advantage of, like call waiting, call forwarding, conferencing capabilities, and instant messages.
Get the Features Designed
Audian is a voice and unified communications solution provider of infinitely scalable communications for businesses of all size and service. Through a dedication to increasing Telecompetence, Audian leverages modern day technologies to help simplify the complexities once associated with telecommunications, allowing our customers to spend less time on a telecom solution, freeing them to grow their businesses.
Audian’s Features
Admin Portal
Created just for account managers, a dedicated portal that lets you control your phone system with full drag and drop functionality.
Announcements
Create custom announcements to be played while customers are on hold.
Busy Lamp on Phones
Show status of your extensions with a glance at the phone - great for receptionists!
Call Announce
Call Announce whispers an audible version of the custom tag to you before the call is connected.
Call Conference
Add a second outgoing call to an already connected call (Three-way calling).
Call Continuity
Call Continuity from Audian makes sure that you’ll never have VoIP service interruption – even if the power goes out!
Call Forwarding
Redirect calls to your mobile or other phone so you won't miss any calls.
Call Group
Calls can be forwarded to multiple extensions that will ring simultaneously.
Call Hold
Easily put a call on hold while you answer another call.
Call Logs
Provides detailed business VoIP call records by extension or account.
Call Park
“Park” a call in a “spot” and have the call retrieved by another extension on the account.
Call Queue
Incoming calls are placed in a call queue until they can be answered.
Call Screening
Know who’s calling before you answer. Send the call to voicemail or transfer it away before you ever speak to the caller.
Call Transfer
Attended Transfer (alert forwarding party before transfer) & Blind Transfer (transfer the call directly).
Call Waiting
Be notified when someone else is trying to call if you are already on a call.
Caller ID
Know who's calling before you answer.
Caller ID Block
Block your caller ID from being displayed on outband calls.
Cell Phone Integration
Forward calls to cell phones and use VoIP functions from cell phones.
Cloud PBX
Because Audian's VoIP service and features are hosted in the cloud, there is very minimal equipment needed other than your phones.
Advanced Callflow Editor
Our visual drag and drop editor allows visio style ease of use to allow you to create call trees or call flows to suit your business.
Call Recording Services
Automatically record company phone calls and save them securely. Basic service includes 500 hours of recording time.
Conference Bridge
Set up a conference call with up to 30 people using a pre-assigned call-in number.
Custom Tagging
Easily identify origin of incoming calls by adding a unique tag to each published phone number.
Custom Directory
Create custom directories for searching by callers to include only sales or support as examples.
Directory Assistance
Directory Assistance (411) is an included VoIP feature from Audian that allows you to gather information from listings.
Do Not Disturb
Callers go directly to voicemail when you don’t want to be disturbed.
Dynamic Caller ID
Present any of your phone numbers (on your account) as your outbound caller ID, or even switch back and forth on demand.
Emergency Assistance
Set an address for individual extensions or your entire account so that responders know where to send help in the event of an emergency.
911 Notifications
Our proprietary system allows you to set up email, text or even computerized call alerts should anyone dial 911.
Follow Me
Calls can be forwarded to multiple numbers that will ring in a designated sequence.
Shannon Rubin
Fantastic service, prompt, and is always professional.
Denise Marshall
You are absolutely the best!!!
Debi Hall
AMS took over IT services for our office in 2017. The transition was smooth and we have had great customer service ever since. Brad and his team are responsive, qualified and professional. We are happy to be doing business with them.
Kyle Ames
AMS Technology has been very helpful with our small business operation. With constant monitoring and calling for any issues, they run a tight ship with a lot of troubleshooting experience. CCR has benefitted from their time with Brad and his team.
