Tickets URLThis field is for validation purposes and should be left unchanged. PC Name (if known)ⓘAutomatically filled out from System Tray Icon or if you know it put it here. To find your computer name: Windows 10/11: Right-click Start → System, or Press Windows+Pause/Break. Mac: Apple Menu → System Settings → General → AboutCustomer Name(Required)ⓘYour company or organization name. This is typically pre-filled if you accessed this form through our System Tray application.Name(Required)ⓘYour full name. This helps us identify who needs assistance and maintain accurate communication.Email(Required) ⓘYour work email address. This will be used for ticket updates and communication.Submitted ByⓘIf someone else is submitting this ticket on your behalf, enter their name here. Leave blank if you're submitting for yourself.Phone(Required)ⓘBest contact number to reach you. Include extension if applicable.Preferred Contact MethodEmailMobileWork PhoneⓘHow would you like us to contact you? Select the method that works best for your situation.Issue Type(Required)Select Issue Type *Access to Shared Drives, OneDrive and SharePoint Issues (Unable to access mapped drives, shared folders, file servers, and SharePoint)Application Issues (Errors or performance issues in applications like Microsoft 365, QuickBooks, line-of-business apps, etc.)Backup & Recovery Requests (Restore lost files, confirm backups are working, or resolve backup failures.)Computer Performance (Computer is slow, lagging, freezing, or running low on disk space.)Email Issues (Trouble sending/receiving emails, spam problems, Outlook crashes or sync failures.)Hardware Issues (Physical problems with computers, monitors, keyboards, or other peripherals.)Internet Slow/Access to Websites (Problems accessing internet, websites, or hosted services; slow connection or timeout errors.)Login/Password Reset/Unlock (Issues logging into Windows or domain; password reset or account unlock needed.)New or Upgrade Computer/Hardware Request (Request to provision, replace, or upgrade a workstation, laptop or other hardware)Onboard/Offboard Employees (New user setup (email, permissions, licensing) or removing access when someone leaves.)Printer/Scanner (Unable to print or scan, device offline, driver or connectivity issues.)Potential Compromise (Suspected malware, virus, phishing email, or other signs of system compromise.)Remote Access/VPN (Difficulty connecting to VPN or remote desktop environments.)Wi-Fi Issues (Device won’t connect, poor signal strength, or intermittent connectivity problems.)Other/How To Questions (Issues that don’t fit these categories)ⓘSelect your issue type. Additional charges may apply depending on your service agreement. Hover over each option for more detailed information.Priority Selection(Required)Select Priority *Normal - General question, inquiry or problem that does not affect any user's ability to work. Adding and removing employee’s. New Computer/hardware requestHigh - 1 user unable to work or multiple users greatly inconvenienced.Emergency - All users on site are unable to work. Business operations have stopped or are heavily affected. Employee TerminationTicket Subject(Required)ⓘProvide a brief, clear summary of your issue. Example: "Cannot access email" or "New employee setup neededDescription of Issue(Required)ⓘProvide detailed information about your issue. Include any error messages, when the problem started, and what you've tried so far. The more details you provide, the faster we can assist you.File AttachmentsAccepted file types: jpg, gif, png, pdf, Max. file size: 100 MB. ⓘAttach screenshots, error messages, or other relevant files. Accepted formats: jpg, gif, png, pdf. Maximum size: 100 MB per file.Captcha
